Delivery Information
We aim to dispatch all orders within two business days of being placed.
Same Day Dispatch
Orders placed before the following times are eligible for same day dispatch:
Orders placed on Saturday using a Royal Mail service will be dispatched on Monday (excluding bank holidays).
Shipping Options
Shipping options available at checkout may vary depending on your location.
Royal Mail Tracked 48
- Estimated delivery: 2 working days (please allow up to 7 days)
- Delivery days: Monday to Saturday
- Fully tracked service
- Safe place delivery option available
Royal Mail Tracked 24
- Estimated delivery: 1 working day (please allow up to 5 days)
- Delivery days: Monday to Saturday
- Fully tracked service
- Safe place delivery option available
Royal Mail Special Delivery (1:00pm Guaranteed)
- Guaranteed next working day delivery by 1:00pm
- Delivery days: Monday to Friday (excluding bank and public holidays)
- Fully tracked service
- Signature required upon delivery
International Delivery
International orders over £100 are shipped via Royal Mail Tracked or DHL services, depending on destination.
- Estimated delivery: 2–3 working days (may vary by location)
- Delivery times may be longer during busy or peak periods
In case of delays, we will aim to notify customers either at checkout or via email.
Important:
- Please check your local laws and import regulations before ordering
- Vape Portal is not responsible for delays or failed delivery due to customs or legal restrictions
- We currently ship to regions where applicable regulations (such as TPD in the EU) allow
Alternative Delivery Addresses
If you choose to have your order delivered to an address other than your home (e.g. workplace or third party address), Vape Portal cannot accept responsibility for any loss, theft, or delivery issues once the parcel has been delivered.
Contact Us
If you have any questions about your delivery, please contact us:
Email: orders@vapeportal.co.uk
