Legal Age Verification
Vape Portal UK is fully committed to promoting safe and responsible vaping practices. We take our legal and ethical responsibilities seriously, ensuring that our products are sold only to individuals who meet the legal age requirement for purchasing vaping items. This policy outlines the steps we take to verify age and comply with relevant UK regulations.
Who Can Buy from Us?
We sell our products only to customers who have reached the legal age to purchase vaping products. In the UK, the legal vaping age is 18 years old. By placing any order through Vape Portal UK, you confirm and warrant that you are at least 18 years of age.
We do not sell, and will not knowingly sell, vaping products to anyone under the age of 18, under any circumstances.
How We Verify Your Age
Age verification is carried out at multiple stages of the ordering process to ensure compliance:
● At Checkout You will be required to confirm that you are 18 or over before completing your purchase.
● Supporting Documentation In certain cases, we may request supporting documents, such as a valid government-issued photo ID (e.g. passport, driving licence), to confirm your age and identity.
● At the Point of Delivery Our couriers may also request valid photo ID upon delivery. If the recipient is unable to provide satisfactory proof of age, the parcel may not be released and could be returned to us.
Verification Methods
To ensure accuracy and compliance, we may work with trusted third-party age verification services. These services help confirm customer age through secure database checks and identity validation systems, without compromising your personal data.
In some cases, manual verification may be required for example, if automated checks are inconclusive to ensure your details are fully and accurately verified before an order is processed.
Legal Compliance and Regulations
Vape Portal UK operates in full compliance with all applicable UK laws and regulations concerning the sale of vaping products, including:
● The Nicotine Inhaling Products (Age of Sale and Proxy Purchasing) Regulations 2015
● Relevant provisions under the Tobacco and Related Products Regulations (TRPR)
● Any additional age-verification requirements introduced under current or future UK legislation
We continuously review and update our procedures to ensure ongoing compliance with the latest regulatory standards, helping to prevent underage access to vaping products.
No Exceptions for Underage Purchases
We enforce a strict, no-tolerance policy regarding underage purchases:
● If you are under 18 and attempt to place an order, your order will be immediately cancelled.
● Any payment taken for a cancelled underage order will be refunded in full.
● Providing false information, falsified documentation, or attempting to circumvent our age verification process will result in the order being rejected, and may result in the account being permanently suspended.
● We reserve the right to report attempted fraudulent or underage purchases where required by law.
Your Responsibility as a Customer
By using our website and placing an order, you agree to the following responsibilities:
● Confirming that you are 18 years of age or older before making a purchase.
● Providing accurate and truthful information during the age verification process.
● Ensuring your account credentials are kept secure and are not accessible to any minors.
● Ensuring that any person receiving the delivery on your behalf is also 18 years of age or older.
Failure to meet these responsibilities may result in order cancellation, account suspension, or refusal of future orders.
Third-Party Purchases & Gifting
If you are purchasing our products as a gift, please note that the same age verification requirements apply to the recipient. It is your responsibility to ensure that any individual receiving vaping products through our service is legally entitled to do so.
Data Privacy During Age Verification
Any personal information or documentation submitted for age verification purposes is handled securely and used strictly for verification purposes, in line with our Privacy Policy and applicable UK data protection laws (including UK GDPR). We do not share this information for any purpose beyond verifying your eligibility to purchase our products.
Get in Touch With Us
If you have any questions about our age verification process, encounter any issues during checkout or delivery, or need further assistance, please don't hesitate to reach out to our team:
Our team is here to help with any concerns or queries about your order or our age verification process.
