Privacy Policy
Introduction
At Vape Portal UK, we value your privacy and are committed to ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when using our online store. By accessing and using our website, you agree to the terms and practices described in this policy.
Please note that this Privacy Policy only applies to information collected through our website and not to any data collected via other channels. We may update this policy from time to time, and any changes will be posted on this page, so we encourage you to review it periodically.
Information We Collect
When you use our website, we may collect the following information:
● Name
● Contact details, such as email address and phone number
● Delivery and billing address
● Demographic data, including postal code, preferences, and interests
● Additional data from customer surveys and offers
● Age verification data, where required, to confirm eligibility to purchase age-restricted products
● Information about your interactions with our website through the use of cookies (please see the "How We Use Cookies" section below for more details)
How We Use the Data We Collect
The information we gather from you is used for the following purposes:
- Processing and fulfilling your orders, including delivery and customer support.
- Verifying your age in accordance with our Age Verification Policy.
- Internal record keeping.
- To improve our products and services to better meet your needs.
- We may periodically send promotional emails to the email address you provided about new products, exclusive deals, or other information we think you may find interesting (where you have consented to receive such communications).
- To contact you for market research purposes via phone, email, or mail.
- To customize our website to provide you with a more personalized browsing experience.
Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
● Contractual necessity to fulfil your order and deliver our services to you.
● Legal obligation including age verification requirements under UK vaping regulations.
● Consent for marketing communications, which you may withdraw at any time.
● Legitimate interests to improve our website, products, and customer experience.
Security
We take the security of your data seriously and have implemented appropriate physical, technical, and administrative measures to protect it from unauthorized access, loss, misuse, or disclosure.
How We Use Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files that are placed on your device with your permission. They help us analyse web page traffic, customize our website, and improve our services to suit your preferences. Cookies do not provide us access to your computer or any personal information about you, except for the data you choose to share with us.
By default, most web browsers accept cookies, but you can typically modify your browser settings to decline cookies if you prefer. However, this may limit your ability to use certain features of our website optimally.
Links to Other Websites
Our website may contain links to external websites for your convenience. Please be aware that once you leave our site and visit these external links, we no longer have control over the privacy and security of any information you provide. These sites are not governed by this Privacy Policy, so we advise you to review their respective privacy statements before providing any personal data.
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (such as order and age-verification records).
Controlling Your Personal Information
You have the following options to control how your data is collected or used:
● If you previously agreed to us using your personal information for direct marketing purposes, you can change your mind at any time by contacting us at orders@vapeportal.co.uk and indicating your preference to opt out.
● We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. If you allow us to, we may use your personal information to provide you with information about third-party products or services we believe you may find interesting.
● Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:
● Request access to the personal data we hold about you
● Request correction of inaccurate or incomplete data
● Request deletion of your data, where applicable
● Request restriction of, or object to, certain processing of your data
● Request a copy of your data in a portable format
● Withdraw consent at any time where processing is based on consent
If you believe any of the information we have about you is inaccurate or incomplete, please write to us or email us at orders@vapeportal.co.uk as soon as possible. We will promptly correct any inaccuracies.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator, if you believe your data has been mishandled: www.ico.org.uk
Contact Us
Thank you for trusting Vape Portal UK with your privacy. If you have any questions or concerns about this Privacy Policy, please don't hesitate to contact us:
Vape Portal UK — Your Trusted Vaping Partner.
