Privacy Policy

Vape Portal complies with the General Data Protection Regulation (GDPR) 2018.

Your privacy is important to us. This policy explains how we collect, use, and protect your personal data. We encourage you to read it carefully and contact us if you have any questions.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Vape Portal (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser
  • IP address
  • Time zone
  • Cookies installed on your device

Additionally, as you browse the Site, we collect information about:

  • The pages or products you view
  • Websites or search terms that referred you to us
  • How you interact with the Site

We refer to this automatically collected data as “Device Information.”

Technologies Used

We collect Device Information using:

  • Cookies – Data files placed on your device, often including an anonymous unique identifier. You can learn more or disable cookies at http://www.allaboutcookies.org
  • Log files – Track actions on the Site and collect data such as IP address, browser type, ISP, referring/exit pages, and timestamps
  • Web beacons, tags, and pixels – Electronic tools used to analyse how users browse the Site

Order Information

When you make or attempt to make a purchase through the Site, we collect:

  • Name
  • Billing address
  • Shipping address
  • Payment information (including credit/debit card details)
  • Email address
  • Phone number

We refer to this as “Order Information.”

When we mention “Personal Information”, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information to:

  • Process and fulfil your orders (including payments, shipping, and confirmations)
  • Communicate with you
  • Screen orders for potential risk or fraud
  • Provide you with relevant information or marketing (based on your preferences)

We use Device Information to:

  • Help detect fraud and security risks (especially via IP address)
  • Improve and optimise our website
  • Analyse customer behaviour and browsing patterns
  • Measure the effectiveness of marketing campaigns

Sharing Your Personal Information

We share your Personal Information with third parties to help us operate our business effectively.

For example:

  • We use Shopify to power our online store
  • For age verification, we use 1account, which may require your name, address, and date of birth. If initial checks fail, you may be asked for ID such as a driving licence or passport
  • We use Google Analytics to understand how customers use our Site

You can read more about how Google uses your data here:
https://www.google.com/intl/en/policies/privacy/

You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout

We may also share your information to:

  • Comply with legal obligations
  • Respond to lawful requests (e.g. court orders)
  • Protect our rights and prevent fraud

Do Not Track

Please note that we do not change our data collection practices when we receive a “Do Not Track” signal from your browser.

Your Rights

If you are a European or UK resident, you have the right to:

  • Access the personal data we hold about you
  • Request correction, updating, or deletion of your data

To exercise these rights, please contact us using the details below.

Additionally, we process your information to fulfil contracts (such as orders) or pursue legitimate business interests.

Please note that your information may be transferred outside Europe, including to Canada and the United States.

Data Retention

When you place an order, we will maintain your Order Information for our records unless and until you request deletion.

Minors

The Site is not intended for individuals under the age of 18.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs.

Terms of Service

For more information about the terms governing the use of our website and purchases, please refer to our Terms of Service page.

Contact Us

For more information about our privacy practices, or if you have any questions or complaints, please contact us:

Email: orders@vapeportal.co.uk