Shipping policy
Delivery Policy
At Vape Portal UK, we understand that getting your vaping essentials to you quickly and reliably is just as important as the quality of the products themselves. We've designed our delivery process to be simple, transparent, and efficient so you always know exactly when to expect your order. Below is a full overview of our delivery policy.
Order Processing & Cut-Off Times
To ensure orders are dispatched as quickly as possible, we operate on the following cut-off schedule:
● Orders placed before 3:00 PM GMT on a business day will be processed and dispatched the same day.
● Orders placed after 3:00 PM GMT will be processed for dispatch on the next business day.
● Orders placed over the weekend (Saturday or Sunday) will be processed and dispatched on the following Monday.
● Orders placed on Friday after 3:00 PM GMT will be dispatched the following Monday, as we do not dispatch orders over the weekend.
We recommend placing your order well ahead of the cut-off time if you're hoping for same-day dispatch, especially during busy periods.
Standard Delivery
Our standard delivery service is designed to offer a reliable and cost-effective way to receive your order.
● Delivery typically takes 2–4 business days from the date of dispatch.
● This service is available on all orders unless otherwise stated at checkout.
● While we aim to meet these timeframes consistently, please note that delivery estimates are not guaranteed and may occasionally be affected by external factors (see below).
Next Working Day Delivery
For customers who need their order sooner, we offer a next working day delivery option.
● To qualify for next working day delivery, orders must be placed before 1:00 PM GMT on a business day.
● This service is only available Monday to Friday — orders placed on weekends or public holidays will not qualify for next-day dispatch, even if selected at checkout.
● Next working day delivery refers to the next business day, not calendar day. For example, an eligible order placed on Thursday will arrive Friday; an eligible order placed on Friday will arrive the following Monday.
● Please note that while we make every effort to meet next-day delivery timeframes, this is not always guaranteed due to courier performance and external delays.
Dispatch Schedule
● Orders are dispatched Monday to Friday, excluding UK public holidays.
● We do not dispatch orders on Saturdays, Sundays, or bank holidays.
● Any orders placed during non-dispatch periods will automatically be queued for the next available dispatch day.
Delivery Charges
● Delivery charges are calculated based on the shipping method selected and the delivery destination within the UK.
● All applicable delivery charges will be clearly displayed at checkout before you complete your purchase, so there are no surprises.
● We may periodically offer free or discounted delivery promotions any such offers will be clearly communicated on our website or at checkout.
Order Tracking & Delivery Updates
We aim to keep you informed at every stage of your order journey:
● Order Confirmation sent immediately after your purchase is completed.
● Dispatch Confirmation sent once your order has left our warehouse.
● Tracking Information where applicable, tracking details will be included in your dispatch confirmation email, allowing you to monitor your delivery in real time.
If you haven't received any updates within the expected timeframe, please don't hesitate to contact our customer service team.
Delivery Area
● We currently offer delivery within the United Kingdom only, including England, Scotland, Wales, and Northern Ireland.
● At this time, we are unable to process or deliver orders to addresses outside the UK, including the Channel Islands, Isle of Man, and international destinations.
● We're always evaluating opportunities to expand our delivery coverage in the future.
Age Verification on Delivery
As a responsible retailer of age-restricted vaping products, we may require age verification at the point of delivery. Couriers reserve the right to request valid photo ID to confirm the recipient is 18 years of age or older before releasing the parcel. Orders may be delayed or returned if age verification cannot be completed.
Factors That May Affect Delivery
While we do everything possible to ensure prompt and reliable delivery, please be aware that delivery times can occasionally be affected by factors outside our control, including but not limited to:
● Adverse weather conditions
● Courier delays or operational disruptions
● High order volumes during peak periods (e.g. sales events, holidays)
● Incorrect or incomplete delivery addresses provided at checkout
● Unforeseen circumstances beyond our reasonable control
We appreciate your understanding and patience in such situations, and our team will always do their best to keep you updated if any delays occur.
Failed or Missed Deliveries
If a delivery attempt is unsuccessful (for example, if no one is available to receive the parcel), the courier may:
● Leave a card with instructions for redelivery or collection, or
● Attempt redelivery on a subsequent working day, depending on the courier's own policy.
If you believe your order has been delayed beyond the expected timeframe, please contact us and we'll investigate promptly with our courier partners.
Contact Us About Your Delivery
If you have any questions, concerns, or need assistance tracking your order, our customer service team is here to help:
Thank You
Thank you for choosing Vape Portal UK. We're committed to providing a smooth, transparent, and reliable delivery experience with every order because getting your vaping essentials to you shouldn't be complicated.
