- Orders placed before 3:00 PM GMT on business days are dispatched the same day. No exceptions are made for orders placed after this cut-off.
- Orders placed after 3:00 PM GMT, or on a Saturday or Sunday, will not be dispatched until the next business day.
- Orders placed on Friday after 3:00 PM GMT will not be dispatched until the following Monday.
- We do not dispatch on weekends or UK public holidays under any circumstances.
- Standard delivery takes an estimated 2–4 business days after dispatch. This is an estimate and not a guarantee.
- Next working day delivery is only available for orders placed before 1:00 PM GMT and is not guaranteed if delayed by the courier.
- We are not liable for delays caused by weather, courier disruption or incorrect address details provided at checkout.
- We deliver within the United Kingdom only.
- We do not offer international shipping.
- Orders cannot be redirected outside the UK.
- Yes. Our couriers may require a valid photo ID confirming that you are aged 18 or over before releasing your parcel.
- If valid ID cannot be provided, the parcel will not be handed over.
- The parcel may be returned to us at the customer's cost.
- It is the customer's sole responsibility to enter the correct delivery address.
- We are not liable for orders delayed, lost or returned due to an incorrect address supplied at checkout.
Return & Refund
- Returns are accepted within 30 days of delivery only if the item is unopened, unused and in its original, resellable packaging.
- Once a product has been opened, unsealed or used, it cannot be returned or refunded. This includes disliking the flavour or the product not meeting personal preference.
- Return shipping costs are paid by the customer for all change-of-mind returns.
- Items sent back without prior contact with our support team may not be accepted.
- Opened or used e-liquids, prefilled pods and disposables
- Coils
- Personalised products
- These items are only eligible for return if genuinely faulty or not as described. This does not extend to a change of mind.
- This does not affect your statutory rights.
- You must contact us within 28 days of delivery and provide photo or video evidence of the fault before any refund is considered.
- Refunds are only issued once the fault has been verified by our team. Unverified claims will not be refunded.
- Do not continue using a faulty product, as this may affect your eligibility for a refund.
- Approved refunds are processed within 2–14 working days.
- Refunds are issued only to the original payment method used at checkout.
- Refunds are not issued in cash or to an alternative account under any circumstances.
- If our courier provides proof of delivery to the address supplied at checkout, no refund will be issued, regardless of the customer's claim.
- A refund will be issued for the order total, minus a £2.99 return shipping deduction.
- This deduction is non-negotiable and applies to all address errors made by the customer.
- Shipping charges are non-refundable on any return.
- An exception applies where the fault is entirely ours, such as the wrong item being sent, a faulty product or failure to deliver.
